Career Opportunities with Greater Cleveland Food Bank

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Client Services Intern, Spring 2019 (unpaid)

Department: Partnerships & Client Services
Location: Cleveland, OH

THE GREATER CLEVELAND FOOD BANK

INTERNSHIP TITLE: Client Services Intern (unpaid)
DEPARTMENT: Partnerships and Client Services
LOCATION: Greater Cleveland Food Bank, 15500 South Waterloo Rd., Cleveland, Ohio 44110

INTERNSHIP PROJECT: Assist in the Greater Cleveland Food Bank’s efforts to connect our neighbors to the food they need every day.

EXPERIENTIAL LEARNING:
Serve as the initial contact for SNAP applicants

  • Answer phones, communicate with clients in a friendly and professional manner
  • Prescreen clients for eligibility for SNAP and other benefits
  • Take calls from clients looking for referrals to emergency feeding sites and provide them information on food pantries, hot meals, and other sites

Complete confidential data entry

  • Keep accurate record of volunteer hours and provide feedback periodically
  • Track and enter necessary service information into department software
  • Update and maintain accuracy of food pantry templates

Support the Help Center and Outreach Staff

  • Answer questions from clients as able regarding SNAP eligibility, the application process, GCB services, etc.
  • Transfer interested applicants to Help Center Counselors
  • Provide additional support to Help Center Outreach Managers, as needed

MINIMUM QUALIFICATIONS:
• Strong communication, customer service and problem-solving skills
• Proficiency in Microsoft Office and ability to quickly master department specific software
• Attention to detail and excellent direction following skills

ADDITIONAL DESIRABLE QUALIFICATIONS:

  • Enthusiastic: Enjoys and is excited by working with people
  • Dedicated: Devoted to connecting members of the community to food assistance (SNAP) and other 
  • benefits and providing friendly assistance to those in need
  • Committed: Attends training and events when scheduled

ESSENTIAL FUNCTIONS:

  • Ability to work up to 15 hours per week within business hours (8:00 a.m.-5:30 p.m., Monday-Friday)
  • Communicating effectively with people in person, and via telephone, fax, and email
  • Using a computer to create written communication

Our mission is to ensure that everyone in our communities has the nutritious food they need every day.

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