Career Opportunities with Greater Cleveland Food Bank

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Program Assistant

Department: Agency and Program Services
Location: Cleveland, OH

Choose a career where you can better someone else’s life, while bettering your own. The Greater Cleveland Food Bank is the largest hunger relief organization in Northeast Ohio having provided over 50 million meals in 2018 to hungry people in Cuyahoga, Ashtabula, Geauga, Lake, Ashland and Richland counties. The organization’s mission is to ensure that everyone in these communities has the nutritious food they need every day.

Apply for a position at Greater Cleveland Food Bank where we offer a culture of learning and development, competitive pay and amazing benefits including Low Cost Medical, Dental, Vision, Short-Term and Long Term Disability, Life Insurance, Generous Retirement Plan and Holiday Pay all starting on first day of hire and paid time off which starts after 90 days.


This position provides program support to all the Cleveland Food Bank Kitchen (CFK) member agencies and Child Nutrition Initiative (CNI) programs.  This position is responsible for the day to day functions of program support.  It will focus on the coordination of the CFK Agencies, Kids Café, Backpacks for Kids, School Markets and the Summer Food Service Program.  Through these programs the Food Bank partners with community sites to provide meals.  This position will work with these community partners to ensure all CNI sites and files are compliant with state guidelines. Travel required to all CNI sites up to 3 times a year. Position provides support to other Foodbank programs on a regular basis. This position requires that one work well in a team atmosphere and be committed to a high level of communication both internally and externally.  Performance of the following duties is done personally.


  • Cultivates relationships between GCFB and CFK member agencies and programs by providing excellent customer service to all CFK and CNI customer.  Maintain up to date files on CNI and CFK Programs.  All files must be organized by fiscal year and available for any audits. Internal documentation on monthly menus, daily sign in sheets, site visit forms, required site licenses, pre-site approval forms, separate entity agreement forms, signed contracts and more information must be organized and updated all year. 
  • Input orders for CFK Agencies, KC, BP, School Market and SFSP Programs
  • Complete reimbursements for CACFP and SFSP
  • Assist with School Market statistics and monitoring. 
  • Enter Commodities Supplemental Food Program (CSFP) orders monthly
  • Responsible for the monitoring and collection of daily meal count sheets and monthly attendance sheets for the CNI Program sites.  Upload required site information into Meal Tracker daily
  • With Manager of Programs, attend all ODE trainings for CACFP and SFSP as necessary
  • Troubleshoot problems and solve CFK discrepancies with Fleet Manager, Program Manager, Food Service Manager and Lead Cook
  • Process all CFK credit memos and communicate these issues with Program Manager and Food Service Manager
  • Advocates and solves problems for CFK member agencies and CNI Programs
  • Maintain current information in site files including applications inspections and closing schedules
  • Assist in providing record keeping and ongoing trainings to all CFK Agencies CNI Program sites
  • Works closely with Programs staff assisting with various special projects such as on-site Produce Distributions
  • Conduct pre-approval site visits for CNI Programs. Complete paperwork needed for Manager of Programs to register new sites in ODE’s system and obtain proper delivery information for the Fleet
  • Working with Manager of Programs, create an annual site visit calendar, assuring all CNI Program sites are scheduled for the required visits during the year.  Majority of the site visits will be completed by the Program Assistants. 
  • Communicate any issues on site visits with Manager of Programs so a corrective action form can be completed.
  • Maintains required job knowledge and skills and core professional competencies.  Attends and participates in required educational programs and staff meetings.
  • Performs other duties and special projects as assigned


High School Diploma. Some college course work or Associates Degree preferred.  3 years related experience in social service preferred. Must possess excellent customer service skills.  Experience working with meal programs. Must be willing and able to travel for the organization with a personal vehicle on short notice. Unencumbered drivers license. Must be able to exercise leadership in various internal and external relationships, including cultivation and networking.  Willingness to work beyond normal working hours, when necessary.  Must possess outstanding communication skills to effectively work in an environment of highly diverse people.  Must possess strong attention to detail. Proficiency in Windows based computer software, with an emphasis on spreadsheets, word processing and database management mandatory.

Don’t just apply for a job, apply at the Greater Cleveland Food Bank where our passion is feeding those in need and feeding the need for purposeful work. At the Food Bank diversity and inclusion are an important element of our culture and our organizational success.

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