Career Opportunities with Greater Cleveland Food Bank

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Senior Manager of Research and Program Evaluation

Department: Administration
Location: Cleveland, OH

Choose a career where you can better someone elseís life, while bettering your own. The Greater Cleveland Food Bank is the largest hunger relief organization in Northeast Ohio having provided over 50 million meals in 2018 to hungry people in Cuyahoga, Ashtabula, Geauga, Lake, Ashland and Richland counties. The organizationís mission is to ensure that everyone in these communities has the nutritious food they need every day.

Apply for a position at Greater Cleveland Food Bank where we offer a culture of learning and development, competitive pay and amazing benefits including Low Cost Medical, Dental, Vision, Short-Term and Long Term Disability, Life Insurance, Generous Retirement Plan and Holiday Pay all starting on first day of hire and paid time off which starts after 90 days.


Plans, develops and directs implementation of evaluation initiatives within the organizationís core service areas. Ensures that well-developed plans and strategies assess the implementation, effectiveness, and outcomes of services provided by the Greater Cleveland Food Bank. Oversees and leads the Outcomes, Program Evaluation, Data and Analytics functions for the Greater Cleveland Food Bank. Provides leadership, direction and quality assurance of all data and metrics across the organization. Responsible for the standardization, collection, and dissemination of data both internally and externally. Establishes and maintains strong relationships with each department, ensuring data accuracy and consistency is maintained across all departments. Ensures that data is collected, stored and reported in a standardized and accurate manner. Establishes, maintains and documents data definitions for all metrics and data points. Develops, implements and monitors an evaluation plan addressing logic models, strategic and program evaluation questions, data collection methods, analysis and reporting. Establishes and manages process for measuring client outcomes. Implements strategies and tactics as outlined in our strategic plan. Performance of the following duties is done personally or through subordinate staff (Planning Analyst, Agency Technology Specialist, Interns or Americorps Vistas).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive and other duties may be assigned.

  • Leads organization in researching, developing and defining metrics that measure client outcomes. This will include working with partners, consultants and skilled volunteers to create methodology for measuring client outcomes, as well as creating systems and/or processes for gathering, storing, reporting and analyzing client outcome data.
  • Drive efforts to measure social impact on communities we serve and to recommend course of action to ensure that impact is sustainable and scalable.
  • Operational responsibility for all data collection, storage and reporting functions. Prioritize and align data initiatives with Food Bank strategies across entire organization.
  • Ensure accurate, consistent and available metric reporting system through use of data warehouse and Business Intelligence Tools including but not limited to - Tableau, Excel, SPSS and Jet Reports. Ensure the architecture can support the growing and changing needs of the organization.
  • Communicate and maintain the Food Bankís data definitions, data collection policies, data usage policies, performance metrics, processes & procedure documentation to support the business needs across the entire organization.
  • Implement and maintain data definitions, metric definitions, data usage, collection, and privacy policies. Work with the Director of IT on strategic planning initiatives as they relate to data analytics resources/needs.
  • Lead and manage organization wide efforts to provide consistent reporting on key metrics for internal and external use. Act as the ďGatekeeperĒ for all data collection, storage, reporting and dissemination.
  • Develop and manage the design, implementation and oversight of research and evaluation processes;
  • Steward and cultivate high-level relationships with consultants and advisors; serve as the primary liaison to outside evaluation partners;
  • Develop and manage ongoing qualitative evaluation of our programmatic impact through a variety of methods including: surveys, focus groups, and interviews with veterans, volunteers, and key partners;
  • Develop, monitor, evaluate, and report on systems of assurance and control over the confidentiality, security, integrity, and uses of data.
  • Support organizational efforts to maintain compliance with Feeding America and federal, state and local government reporting requirements as well as all auditing requirements.
  • Develops relationships with other organizations and providers to assure access and links with other data systems.
  • Develops and prepares internal reports of status, progress and outcomes of evaluation activities.
  • Develop and maintain a service-oriented data department that effectively provides business data guidance and maintains organizational data standards.
  • Develop effective working relationships and collaboration across the organization to assess business needs and participate in the establishment of key performance indicators for each department.
  • Conducts research and analysis of issues as requested, including preparation of reports.
  • Provide support in establishing an ongoing program of business process reviews and creating an environment of continuous improvement.
  • Perform other duties as required.

Supervisory Responsibilities

Directly supervises Planning Analyst and Agency Technology Specialist. Carry out supervisory responsibilities in accordance with the organizationís policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employee(s); addressing complaints and resolving problems.


Bachelorís degree and at least six years of relevant work experience with progressive data management and research responsibilities. OR Masterís degree or PhD and four yearís relevant experience. Knowledge and experience of using evaluation and community-based research to inform program development. Knowledge and experience of program evaluation principles, theories, concepts and practices. Ability to analyze information, summarize findings and present them in ways easily understandable to decision-makers. Demonstrated ability in designing and manipulating data using a computer database. Strong project management experience and the ability to monitor and manage multiple initiatives concurrently. Strong leadership ability with proven staff management skills. 3 years prior management or supervision of personnel required. Ability to directly assist data analytics staff. Knowledge of Business Intelligence Software (Tableau, Excel, SPSS and Jet Reports) and Relational Databases (MSSQL, SQL, MySQL) a plus. Ability to own the room and drive organizational change. Database management experience and BI reporting skills with Tableau and Jet Data Manager a plus. Must possess outstanding leadership abilities and communication skills to effectively work in an environment of highly diverse people. Must possess strong attention to detail, and be able to multi task, operate in a team environment and be deadline oriented. Expert knowledge of database systems. Knowledge of Microsoft Dynamics NAV and Raiserís Edge preferred.

Donít just apply for a job, apply at the Greater Cleveland Food Bank where our passion is feeding those in need and feeding the need for purposeful work. At the Food Bank diversity and inclusion are an important element of our culture and our organizational success.

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