Career Opportunities with Greater Cleveland Food Bank

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Volunteer Experience Coordinator

Department: External Affairs
Location: Cleveland, OH

Choose a career where you can better someone elseís life, while bettering your own. The Greater Cleveland Food Bank is the largest hunger relief organization in Northeast Ohio having provided over 50 million meals in 2018 to hungry people in Cuyahoga, Ashtabula, Geauga, Lake, Ashland and Richland counties. The organizationís mission is to ensure that everyone in these communities has the nutritious food they need every day.

Apply for a position at Greater Cleveland Food Bank where we offer a culture of learning and development, competitive pay and amazing benefits including Low Cost Medical, Dental, Vision, Short-Term and Long Term Disability, Life Insurance, Generous Retirement Plan and Holiday Pay all starting on first day of hire and paid time off which starts after 90 days.


Assists with the coordination of all volunteer programs and services for the organization, including; volunteer recruitment, screening, selection, supervision, recordkeeping, documentation, recognition and retention programs. .

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive and other duties may be assigned.

  • Communicates daily with volunteers to schedule shifts, assist with the registration process, and answer questions about the Food Bankís volunteer program.
  • Assists volunteers with shift check-in and conducts an on-site Food Bank orientation for volunteer groups before the start of their shift.
  • Works daily with Food Bank staff to provide updates on scheduled volunteer groups and ensure that there is adequate volunteer support to meet daily production needs.
  • Recruits volunteers to meet Food Bank production needs via phone and email communication, website updates, community volunteer fairs, and on-site information sessions.
  • Communicates with prospective volunteers to inform them about existing volunteer opportunities and connect with projects that match their interests, skills, and experience.
  • Coordinates and oversees the Skills-based Volunteer Program.
  • Acts as the internal and external point of contact for Skills-based volunteer inquiries and support.
  • Supports staff with developing Skills-based Volunteer roles and recruits volunteers to fill open positions.
  • Maintains the CERVIS database, ensuring the accuracy of volunteer shifts, contact information, and service hours.
  • Works with the Volunteer Experience Manager to ensure that the volunteer experience is enjoyable, positive, and satisfying.
  • Assists the Volunteer Experience Manager with the development and implementation of regular surveys and feedback opportunities for volunteers.
  • Collaborates with the Development, Advocacy, and Communications Departments to explore ways in which to provide a more well-rounded experience for volunteers.
  • Communicates with volunteers on a regular basis about volunteer opportunities and Food Bank news.
  • Maintains and updates the Volunteer Experience section of the Food Bankís website and external volunteer recruitment platforms.
  • Works with the Volunteer Experience Manager to explore unique ways for volunteers to provide assistance to the Food Bank and its partner programs in the community; develops and implements new volunteer projects as appropriate.
  • Assists the Volunteer Experience Manager with the planning and execution of the annual recognition event.
  • Assists with statistical reports on the extent, nature, and value of the Volunteer Experience Department and its programs.
  • Acts as the backup in the absence of the Volunteer Experience Manager.
  • Maintains required job knowledge, skills, and core competencies. Attend and participates in required educational programs and staff meetings.
  • Performs other duties as assigned


Bachelor's degree (B. A.) from four-year college or university preferred. College coursework towards a degree mandatory. Previous experience coordinating volunteers a plus. Must have volunteer experience in some capacity. Must possess outstanding communication skills with strong attention to detail. Must be able to effectively work in a team atmosphere with highly diverse people. Willingness to work beyond normal working hours, when necessary. Proficiency in Windows based computer software mandatory. Database experience a plus.

Donít just apply for a job, apply at the Greater Cleveland Food Bank where our passion is feeding those in need and feeding the need for purposeful work. At the Food Bank diversity and inclusion are an important element of our culture and our organizational success.

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